How To Maximize Tenant Retention

How To Maximize Tenant Retention

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Getting new clients isn’t very easy and each month your property stays vacant is a month you’ve lost income. Did you know improving your tenant retention rates by approximately 5% increases your profits by between 25%-95%? Crazy, right?

But how does a landlord or property owner make their tenants more inclined to stay in their properties? Here are a few ideas that could help you maximize tenant retention.


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Begin at Tenant Screening

Tenant screening is the first step to improving your customer retention rate. Finding great tenants means that you’ll avoid many of the issues that sour the relationship between landlords and tenants. 


While screening your tenants, make sure to find out a bit of the following:

  • The nature of their employment 
  • How long they plan to stay
  • If they have a family or live alone
  • Their criminal records
  • Credit score


These are important factors that will help you know whether or not they are going to become long-term tenants. For better tenant retention rates, go for tenants who have a great history with their past landlords, and are planning to stay for a longer period.


Develop a Good Relationship With the Tenants

From the get-go, it’s very easy for tenants to dislike their landlord. But you can develop a great relationship with your tenants to improve the quality of their stay. Tenants who have a great relationship with their landlords will want to stay for a longer period.


One of the easiest ways to develop a great relationship with your tenants is by being understanding. Try talking with them as though they are on the same level as you and even when they are late on their rent payment approach them with an understanding tone. 


Conduct Research on Why Tenants Are Leaving

This is one of the best ways to learn why tenants are not staying. Finding out why they are leaving gives you very valuable information on how you can improve your tenant retention rates.


You can survey the existing tenants by asking them what would make them want to leave. Additionally, you can have exit interviews with tenants who are already vacating to find out their reasons. If it’s something you can fix, try reasoning with them as this might make them stay. 

Continue To Rent The Property Below Market Value

Many owners and property management companies feel that a rent increase should happen every year in order to maximize cash flow. If you are willing to make a small concession to your excellent tenant, it will make them feel valued and will not give them a reason to find a new place to live.


Become More Personal

At the end of the day, your tenants are just human, becoming personal lets them see a different version of you. This helps them realize that you are not that different from them. Letting them learn more about your personal life helps deepen the relationship you have with your tenants. 


You can become more personal with your tenants by:

  • Sending out holiday and gift cards 
  • Holding regular personal conversations with them
  • Remembering important details about your tenants like their birthdays
  • Letting them know that they can reach out to you at anytime
  • Hosting annual parties where you invite all the tenants 


These steps are very important as they’ll help you become closer to your tenants. They will develop a sense of loyalty towards you, making it very hard for them to leave. 


Provide Great Incentives

Providing great incentives will improve your tenant retention rates and also attract new tenants. For instance, handle maintenance issues effectively and regularly. You can also go the extra mile to improving your tenants’ living conditions such as installing better insulation in the houses. 

You can also give your tenants gifts just before it’s time for them to renew their lease. Go for something personal that lets them know you are grateful for all the time they have stayed. This will make them feel appreciated and improve the chance of them staying. 


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Providing great incentives will improve your tenant retention rates and also attract new tenants. For instance, handle maintenance issues effectively and regularly. You can also go the extra mile to improving your tenants’ living conditions such as installing better insulation in the houses. 


You can also give your tenants gifts just before it’s time for them to renew their lease. Go for something personal that lets them know you are grateful for all the time they have stayed. This will make them feel appreciated and improve the chance of them staying. 


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10 Tips for First-Time Landlords Who Want Better Relationships With Tenants

10 Tips for First-Time Landlords Who Want Better Relationships With Tenants

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A sky scraper building managed by a first time landlord.
A positive landlord-tenant relationship can reduce many of the problems associated with property management. Tenants who maintain positive relations with their landlord throughout their tenancy are more likely to renew contracts and pay rent on time. Whether you’re a first-time landlord or a seasoned expert, all landlords need a guide to renting their multifamily housing units or investment properties at some point. Here are 10 landlord tips to help develop a better relationship with future and current tenants so that you can get the best experience when renting out your property.

#1. Screen tenants

Tenant screening is one of the most important things you can do before renting out your property. It lets you check the following information about a prospective tenant:

  • Background
  • Reference history
  • Credit history
    • Excellent credit — 750 and above
    • Good credit — 700 to 749
    • Fair credit — 650 to 699
    • Poor credit — 600 to 649
    • Bad credit — anything below 600
  • Employment information

All of this information lets you determine the perfect tenant for your property and mitigate risk. You will able to better understand a prospective tenant’s financial situation and prevent non-payment of rent and even eviction. Although tenant screening might requite an outlay, it should provide you with a good investment return.

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#2. Handle security deposits properly

You don’t need to collect a security deposit by law, but a deposit provides you with a financial safeguard in the event a tenant damages your property or doesn’t pay rent. Here are some security deposit tips:

  • Tell your tenants how you will be collecting, holding, and returning their security deposits. 
  • Inspect and document the condition of your property before the tenant moves in. This will avoid any disputes when the tenant moves out. 
  • Make sure your tenant understands the conditions for obtaining the security deposit at the end of the tenancy. 
  • Keep a tenant’s deposit in a safe place. 
  • Carry out an inspection of your property before you return the deposit. You might want to deduct any cleaning charges or damages from the deposit.

#3. Write a lease or agreement

A written lease or month-to-month agreement provides you and your tenant with peace of mind. You should establish what kind of relationship you have with your tenant, as well as the following information:

  • How you will handle tenant complaints.
  • How you will handle repair problems.
  • When you expect the rent.
  • Late penalties for non-payment of rent.
  • Rules about pets and guests.
  • Fire safety information.
  • Other important information about the tenancy. 

Using a property management service such as Wolfnest will take the stress out of tenant leases and agreements.

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#4. Provide secure premises

There are up to 2.6 million robberies in the United States every year, so you need to protect your property from would-be intruders. Here’s how to do it:

  • Install lighting.
  • Set up security cameras and alarms.
  • Trim landscapes. (This lets criminals know that someone is living in your property).
  • Ask your tenants to take the appropriate steps for safeguarding your property, such as locking doors and closing windows when they leave your home.

#5. Perform Repairs

As a landlord, you need to perform some essential repairs by law. Not making repairs on time can often lead to a breakdown in your relationship with a tenant, so it’s important to stay on top of any maintenance commitments. 

Lawsuits can sometimes arise because of injuries caused by defective conditions in properties. Keep your property in good condition to prevent the chances of this happening. This includes fixing any broken fixtures and fittings at the end of the tenancy. 

A property management service can take care of repairs for you, which will save you time.

#6. Give tenants notice before you enter the property

If tenants are living in your property, you need to provide 48 hours written notice before you enter the unit and 24 hours notice if you are showing the unit to a new tenant or purchaser. Not giving enough notice can lead to a strained relationship with tenants.

This shouldn’t stop you from wanting to enter your property, however. It is important you inspect your unit on a regular basis for damages and to make sure your tenants have all the services they require.

#7. Manage property managers

A property manager can take care of many of the tasks associated with the maintenance of your property, including tenant placement, listings management, and inspections. However, not all property managers are the same.

It’s essential that you carry out a full background check on any potential property manager as they will have full access to your unit at all times. In addition, you may be held financially responsible if a property manager is incompetent, negligent, or carries out a criminal offense.

#8. Disclose environmental hazards

You should tell tenants immediately about any environmental hazards on your property, such as mold or lead-based paint. You could be held responsible for a tenant’s health if a problem arises because of exposure to toxic environments. 

Maintaining your property will reduce any environmental hazards, and a property management service can do all the hard work for you.

#9. Resolve disputes

A home managed by a first time landlord.
There are many disputes that can arise over the course of a tenancy, and you should always try to resolve any problems as quickly as you can. Here are some quick tips:

  • Try to work out disputes without involving a lawyer, if you can. 
  • Talk to your tenant about disputes over rent, repairs, deposits, noise, building access, or issues that don’t require immediate eviction. 
  • Try to solve these problems by meeting your tenant face-to-face without hiring a third party.

#10. Obtain insurance

Insurance provides you with a financial safeguard in case a tenant tries to take you to court for alleged discrimination or injuries. You can also take out insurance to cover any costs associated with burglary, vandalism, fire, or storms. 

There are various insurers that will provide you with the financial protection you need, but shop around for the best cover. Comparing insurers online will help you get the best deals on property and liability insurance. 

These are a few tips for new landlords and a refresher for industry experts. Nonetheless, working with a property management company can help you develop deeper relationships with your tenants. Learn more about Wolfnest’s services or call 801-523-4230.

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Things to Consider When Renting Out Your Property

Things to Consider When Renting Out Your Property

A person's handing over keys to rent out their property.

There are many things to consider when renting out your property. It may seem exciting to get some extra cash flow by turning your home into a rental opportunity, but you need to know what to expect. Have you done this before? Are you familiar with the pros and cons? Do you know what you want in the lease?  Before you decide to go for it and turn your house into a rental property, make sure you know exactly what you are getting yourself into.

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Finding Good Tenants

Becoming a landlord is a big deal. Finding good tenants can be a long, difficult waiting game. You don’t just want any tenant, you want a good one. You need someone who will not only take care of your house, but will pay their rent on time. To market your rental and find the best tenant, you will most likely use some kind of out source services that will make your listing easily accessible to potential tenants. There is sure to be a monthly fee until your house gets rented. However long you decided to continue listing, you will continue to pay.

Although a person can be well mannered, seem normal, and have a steady job, for many unassuming landlords they just may become your worst nightmare. It is best to do some further investigation on whether or not you want that person to occupy your house. 

Some basic procedures that you can do to avoid nightmare tenants are:

  • Credit Check – Make sure their credit is up to par and they are able to pay their rent. If their credit is low, they may not be responsible enough for you to take a chance on.
  • Interview – Have questions lined up to interview your tenant. Meet them face to face and see if this is someone that you would like to be your tenant. Ask them what they would do in different rental problem scenarios.
  • Referrals – Request referrals from past landlords, bosses, and/or past neighbors. They can give you a great insight to who this potential tenant really is.
  • Google them – These are the times we live in! Google them, check out their social media. Get a feel for who they are. Performing a background check isn’t a bad idea either.
  • Use a Rental Agent – The benefits of using a rental agent are plentiful. They take care of the leg work, and you get a great tenant.

Benefits of A Rental Agent

Although you may think you are ready to tackle this new idea of having a rental property, it’s really not for everyone. Getting the best tenants can be hard. Maintaining and managing the property can be hard. If it’s something that you would really like to do – but could go without the headache that can come along with it, use a rental agent to list your rental and check out Wolfnest for your property management needs.

A rental agent can take care of marketing your rental, determining the best price, and help you decide what should go in the lease to best protect you. You don’t have to go at this alone. Use professionals for the best experience.

What to Include in a Rental Lease

Tenancy agreements can vary, but do follow a general template. Keep in mind that it is still your house and you are entitled to adjust your terms and conditions accordingly. Besides rent price and payment dates, there are many other things to consider before renting out your property.  Will you allow pets? Does the tenant have use of the yard? Do they have access to the basement and garage? Will you allow them to paint? Is this lease for 1 year, month to month, or minimum of 2 years? You can customize your property requests, but try to stick to the basics. Otherwise, it will be hard to find a tenant willing to jump through all your hoops.

You may see the benefits of a rental agent if you need some help with this part. They will know what’s standard in your area and what a reasonable price is compared to others nearby. A rental agent will also be able to get your listing seen by many, and rented out quickly.

Cost For Maintenance Work

Normal wear and tear is bound to happen, regardless of the tenant. There will be some kind of upkeep or maintenance that you will be required to do. This should also be clear in the lease terms. Are you going to take care of the lawn maintenance, or is the tenant expected to? Are they required to keep paint colors neutral or repaint before they leave? If these are not clear from the beginning, you could end up taking on a lot of extra work.

Think about if the washer and dryer or refrigerator breaks, that’s on you as the owner. You are expected to repair or replace, and quickly. Same with plumbing and heating. Renters want a place that is low maintenance. Tenants don’t want to be responsible for fixing something that isn’t theirs. That’s part of the joy of renting. 

Having an investment opportunity is a great way to earn extra money, but there are so many things to consider before renting out your property. It can become time consuming and expensive if you get bad tenants or don’t prepare yourself ahead of time. Becoming a landlord doesn’t have to be stressful. Let Wolfnest handle the details of renting out your property. Whether it’s single family or multi family rental properties, our fully trained experts are ready to help you find the best tenants, with minimal vacancies, and increase your ROI for your new rental property. Let Wolfnest help you get started today.

7 Security Deposit Tips for Landlords From Utah Property Managers

7 Security Deposit Tips for Landlords From Utah Property Managers

Cash that is used to pay a security deposit to a Utah property manager.

Almost every rental property requires a security deposit of some kind. A security deposit is a one-time fee that is due at lease signing and acts as a “damage deposit” for a new renter. Typically, the renter will get this money back when they move out if there is no damage to the home or unit they rented. This all sounds pretty simple, right? Unfortunately, obtaining a security deposit from renters can be more difficult than it seems. As experienced Utah property managers, we know all the ins and outs of successfully renting and managing properties. This includes understanding everything from tenant screening to rental application fees to, yes, security deposits. There are some simple things property managers can do in order to avoid any complications when it comes to security deposits for renting a house or property. Luckily, Wolfnest Property Management in Utah is here to help and take care of it for you. So, here are the top tips for landlords to consider. However, if you’re not interested in navigating this yourself, Wolfnest is happy to step in as your rental property management.

Our Tips for Effectively Obtaining a Security Deposit for a Rental Property

1. Know Your State Laws

As a Utah property manager, you need to how much your state law allows you to collect, how quickly it needs to be deposited into a bank, required reports, if there is any interest it will accrue, how should it be paid, and so on. For example, in Utah, there is no limit set for how much a landlord can ask for a deposit and nonrefundable deposits are allowed. According to Utah law, the main purpose of the security deposit is to protect the landlord or property manager from any damage the tenant may cause or any failed rent payments. Potential damage to the property this deposit covers includes:

  • Stained carpets beyond normal wear and tear
  • Broken hardware and cracked tiles
  • Dirt, grime, and dust
  • Walls that need to be painted
  • Damage from animals

2. Charge the Right Amount

Don’t be tempted to charge less for a security deposit, which you are entitled to. It might seem easier to have a lower deposit amount in order to attract more tenants, but you might run into risks and problems down the road. You should always consider what your house or property is worth and consider who your tenants might be. Setting the right amount of security deposit will not only help pay for any damages that may occur to the property, but it can also weed out the financially unstable tenants. This way you will get a tenant that you will want to let live in the rental property. The right amount can also help prevent a tenant from moving out unannounced.

3. Remember a Deposit Isn’t Extra Rent

Security deposits are not extra rent and you shouldn’t treat them as such. Those deposits have to be returned to the departing tenant assuming there is no damage to the unit. This is an important aspect of security deposits for a rental property. Some managers forget this and run into trouble when it’s time for a tenant to move out. If you charge a deposit, you are responsible for returning it to the renter if they earned it back.

4. Establish Trust Accounts

Make sure you establish a trust or escrow account for the security deposit. It is important that your bank knows the deposit account is for security deposits only. This is to help prevent any forfeiture of those funds being accidentally spent on your behalf.

5. Don’t Mix the Account

Make sure you keep the security deposit trust account separate from your own, even though some state laws allow you to mix it with rental payments or turn it over to the rental owners. Try not to mix up the account because it is far too easy to accidentally spend the security funds. As mentioned above, this money isn’t extra rent. It’s also important to remember that the security deposit doesn’t cover any maintenance that may occur during the term of the lease. This is meant for any repairs that may occur once the tenant moves out.

6. Properly Handling Escrow Money

Even if you have been a Utah property manager for many years and have a broker’s license to legally handle escrow money like a security deposit, it doesn’t mean that you should. Get trained or hire a professional who is an expert with escrow fundings, such as Wolfnest.

7. Keep the Property Owners in the Know

When managing a property for someone else, it’s crucial to keep them informed of what you’re doing and why you’re doing it. At Wolfnest, our experienced property managers are professional and knowledgeable when it comes to managing rentals. Through every step of the process, we keep the property owners in the loop so they know exactly what is happening at their rental.

The Importance of a Utah Property Manager

It may initially seem complicated to obtain a security deposit for renting a house or property, but with a Utah property manager, this process is easy. As property managers, we know what to do and how to do it when it comes to obtaining security deposits effectively. As the prime provider of property management in Utah, we have managed many different types of rental properties. Our managers are experienced in handling: 

  • Single-Family Property Management – Our services include comprehensive tenant screening to ensure top-notch renters, move-in/move out inspections, and vacancy marketing to keep your property filled.
  • Multi-Family Property Management – No matter how many units you have, we provide full management services, detailed performance metrics, and extensive staff management. 
  • Portfolio Management for Properties – We’ll help you with strategic portfolio planning, assign you a personal portfolio manager, and include discounted management fees.

Our seven security deposit tips are a great start to understanding and establishing a solid foundation for your property. However, this is just the tip of the iceberg. There are many elements that go into effective property management and our Utah property managers are here to do the job right. Contact us today to learn how we can help you!

What to Do If Your Property is Being Used in a Rental Scam

What to Do If Your Property is Being Used in a Rental Scam

A home for rent that could be part of a rental scam.

Owning, maintaining, and managing an apartment can be an overwhelming task, especially when it isn’t your full-time job. In addition to property upkeep, collecting rent, and finding the right tenants, there’s an additional factor you need to keep in mind: rental scams. If you’ve managed your property for years, you may be wondering, “What is a rental scam and what does that have to do with me?” Unfortunately, if you’ve listed your property online at any point, it could possibly be used for a rental property scam. This could lead people to believe they’ve rented an apartment in your building or lose their money on what they think is your property. So, how do you avoid this and where do you even start? Fortunately, Wolfnest is here to guide you. With many successful years of property management in Utah, our team has seen it all. As your property managers, we can help you navigate this difficult area of managing a rental and help you avoid being part of a rental scam, which gives you one less thing to worry about.

Signs of Rental Scams

First things first, it’s important to understand and recognize the signs of rental scams. Even though you’re not the one looking to rent, it’s crucial to understand what renters are dealing with. There are a lot of scammers that take and use a real listing from an actual rental home and claim it as their own. They will take already written listings and make a few modifications usually by changing the email address or other contact information to include their own information. The listing might even use the same name as the original poster and only change the picture and contact information just to confuse a potential renter. When you’re the one renting out a home, it’s important to recognize that this could happen to your listing and result in you appearing fraudulent later on. Here are the top three telltale signs of a fake rental ad that renters should look out for.

A listing that shows little information and could be signs of rental scams.

1. The Listing Doesn’t Offer Information

Writing an effective rental description is half the battle of listing your available property, especially when you don’t utilize property management services who will write an enticing description for you. Despite that, real rental descriptions usually contain all the information a prospective tenant needs to know, even if it doesn’t come across as sales-focused. When a rental listing contains little to no details, mentioning an attraction that isn’t nearby or omits details on utilities, it’s probably fake. 

 2. Asking to Wire Money

A major sign that a listing is a scam is if the “landlord” requests the potential tenant to wire money. There is no need to send money, no matter what the reason may be. While some justifications for this could include paying a security deposit or application fee, that should be paid when you see the property. This is a huge red flag because once the money is wired, there is no way to get that back.

3. It Sounds Too Good to Be True

A good rule of thumb in finding a home to rent is if the deal sounds too good to be true, it probably is. Most scammers will take all of the real information for a home rental listing, but list the price below the average rental rate in the market. This is an easy sign to tell whether or not the listing could be a possible scam. It’s important to look at other rentals in the area and see what they’re being listed to determine if an ad is fraudulent.

So, how do you ensure that this doesn’t happen to your property? Luckily, our experts at Wolfnest are here to help.

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Utilizing Property Manager Services to Combat Rental Scams

It doesn’t matter if you own a single-family or multi-family property, our extensive and helpful property management services have you covered. Part of these services includes listing and marketing your property. Since we are actively posting and monitoring your property on a variety of platforms, we are able to keep an eye out for any possible rental scams that are using your house or building for their fraudulent posting. With an active online presence, we are able to catch and shut down these postings before any renters are taken by surprise. Our property management services include keeping an eye on your property both online and in real life. In addition to marketing your rental, utilizing property manager services gives you access to benefits such as detailed performance metrics, day-to-day management services, and a leasing coordinator to fill your rental with high-quality tenants. So, avoid being inadvertently part of a rental listing scam and hire our experienced team to manage your property in every aspect. Enjoy peace of mind and free time with Wolfnest. To learn more, contact us today and we’ll find the right property management services for your rental!

Tips for New Rental Property Owners – Part 2

Tips for New Rental Property Owners – Part 2

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Tips for New Rental Property Owners – Part 2


As we mentioned in part one of this article, being a new landlord for your rental property can be intimidating. There are several things that you need to learn. Below are several tips that will help you get a better understanding of the property management world:


  • Respond Promptly to Maintenance Requests – Tenants will contact you as a landlord for requests that may seem ridiculous, such as a light bulb that has burned out and needs to be replaced. However, it is always a good idea to address the tenant sooner rather than later and explain why you will or will not be fixing the issue. In the event of valid emergency requests, it is good practice to have these fixed as soon as possible. If it is the middle of winter and the furnace goes out, you need to have this addressed ASAP. As a landlord, you will need to determine what is considered an emergency request and what is not, and then prioritize accordingly.
  • Conduct Regular Inspections of the Property – The best way to find out if there are potential maintenance issues with your rental home is to regularly inspect it. This will also let you know how well the tenant is taking care of your property. It is best practice to conduct a walk through inspection once a quarter and a drive by inspection every 1-2 months. You may be thinking that you do not have the time to inspect the property this often, but it could prevent a major maintenance issue and be more than worth it in the long run.
  • Learn the Rules and Regulations – Knowing all of the landlord/tenant laws for Utah can not only be tricky, but also very overwhelming. There are so many different practices that landlords must follow and the last thing that you want is to be sued by your tenant for violating these. You might be thinking, “How can I ever learn all of the landlord/tenant laws for Utah?” The state does have this information available, and while it may take some time to research this, it will more than worth it if it keeps you out of civil court.
  • Insure your Rental Property – It is always a good idea to carry sufficient insurance on your property, just in case there is ever an issue. There are many different kinds of insurance, including hazard and liability, which will cover you for different situations. Having your property covered under good insurance can save you from a lot of future troubles.
  • Employ an Eviction Attorney – If your tenant has not paid his/her rent, do you know who to call to begin eviction proceedings? It is very important to have a good eviction lawyer in place, so in the unfortunate event that you do need to evict, you can get the old tenant out of your property and a new tenant in as soon as possible. There are many laws that must be followed when evicting a tenant and it is always best to leave this to the professionals to comply with. A good eviction attorney will also provide you with your best chance in recovering the rent owed to you by your tenant.


Being a rental property owner can very rewarding, but also very stressful. If you would like to discuss the best way to manage your rental or if you are considering hiring a property management company, please contact us at FRE Property Management. We are the premier property management company in Utah and will provide you with the peace of mind knowing that your investment is being taken care of. Contact us today at 801-673-5692.


Tips for New Rental Property Owners – Part 1

Tips for New Rental Property Owners – Part 1

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Tips for New Rental Property Owners – Part 1


Becoming a landlord for the first time can be a very stressful situation. Finding a qualified tenant is probably the first thing on your mind, but it is also very important that you are complying with all the important rules and regulations that go along with rental properties.


So what are the most important aspects of being a landlord? Below are some tips that will give you a basic understanding of owning a rental property and what you should focus on to be the best landlord possible:


  • Screen Potential Tenants – In order to find the best tenant for your rental, you will have to do a little bit of research. Anytime a potential tenant fills out an application, you should run background and credit checks. It is also very important to contact all references you are provided with. This will give you a great idea of how likely the tenant will be to pay you on time each month.
  • Have a Contact List of Maintenance Partners Ready – It is always a good idea to be proactive and create the relationships with your maintenance partners before any issues arise. This way, if it is 2am and you receive a phone call that your property is flooding due to a broken pipe, you know exactly who to call. This can help to limit the damage you experience before it is too late.
  • Know the Market Rate For Your Property Although you may think that your property is near flawless, you have to look at the situation from a potential tenant(s) perspective. What are the weaknesses of the property? Does it have a good layout? Is the home located in a good location? It is always a good idea to look at other similar homes for rent that are currently on the market. This will help to give you an idea of what your property will actually rent for.
  • Customize Leases – It is very easy to find a generic lease online that you can have your tenants sign. While this will cover you on many of the basics like rent, security deposits, and tenant rights, it may not cover the more in depth issues that you would like to outline (like your pet policy, how you handle late fees, and what maintenance the tenant will be responsible for). If you are not currently
    customizing your leases, you may want to consider starting this practice.
  • Create a Property Inspection Report – By getting a property condition report signed by the tenant at move-in, you can decrease the chances of a dispute when the tenant moves-out. This will help to eliminate the excuse of “that problem was already there when I moved in” from your tenant, as it will show all of the issues the property had before the tenant moved in.


Being a rental property owner can be very rewarding, but also very stressful. If you would like to discuss the best way to manage your rental or if you are considering hiring a property management company, please contact us at FRE Property Management. We are the premier property management company in Utah and will provide you with the peace of mind knowing that your investment is being taken care of. Contact us today at 801-673-5692.


How should I choose between multiple qualified applicants?

How should I choose between multiple qualified applicants?

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While many owners struggle to find qualified tenants for their property, a distinct few may be fortunate enough to have multiple applicants willing to rent their unit. While almost all owners would agree, having multiple qualified potential tenants is a good problem to have; many owners don’t know the exact protocol to follow in order to comply with the Fair Housing Act.

So you have multiple applicants willing to rent your property, what is the first step in order to determine who to rent the property to? First of all, you must create a qualification criteria and apply it equally to all potential tenants. This may be a minimum credit score and minimum income requirement that you will require from your tenants. In addition, you may require documentation of rental payment, as well as one positive reference from a past landlord. The most important aspect is creating a standard and applying this to all applicants.

What if multiple candidates exceed the minimum qualification requirements? In the event that multiple applicants exceed the criteria you have set, you will need to create a fair method to determine the tenant you choose. An example would be selecting the tenant that exceeds the qualification requirements the most. This may be the tenant with the highest credit score, longest documentation of timely rental payments, and/or the most positive references from past landlords. Another example would be selecting the first qualified tenant that was interested in the unit. While there are pros and cons to each, whichever method you choose, be sure to remain consistent and apply to all properties you rent.

Once you determine which applicant you would like to enter into a lease agreement with, be sure to provide written notice to all other applicants. This should include the reason for not renting the unit to the applicant. As long as the reason for denial is not correlated with the applicant’s status in a protected class, you should be in compliance of the Fair Housing Act. In the event it was based on information contained in the applicant’s credit report, you must state this as notice of the denial per the Fair Credit Reporting Act.

The Fair Housing Act can be very confusing and a costly mistake if an owner does not comply.  If you would like to learn more about the Fair Housing Act or if you would like assistance in managing your investment, please consider hiring FRE Property Management. We are the premier property management company in Utah and will provide the peace of mind knowing that your investment will be taken care of. Contact us today at 801-673-5692.